At The Silver Library, we are committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about those who visit our website, use our services or interact with us, the type of information we collect, how we use it, the conditions under which we may disclose it to others, how we keep it secure and your rights and choices as to how we use that information.
We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website or our services, you are agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to email@example.com or in writing to The Silver Library, Vineyards Business Centre, 36 Gloucester Avenue, London NW1 7BB.
Who are we?
We are The Silver Library., registered in England and Wales number XXXXXXXXX at 1ineyards Business Centre, 36 Gloucester Avenue, London NW1 7BB.
How do we collect information from you?
We obtain information about you when you visit our website, contact us about our products and services, submit a request for a quotation, place an order, or if you register to receive email communications from us. If you contact us for employment purposes or to supply products and services, we may also keep a record of that correspondence, and your information.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed on our website and when. If you request a quotation or purchase a product and/or service from us, we will also collect a relevant telephone number. Should you contact us for employment purposes or to supply products and services, we may collect any personal details you provide to us within that correspondence. No credit card information is held by us.
How is your information used?
We use personal data held about you for the following purposes in line with legitimate interest to administer the website and to interact with users when they request our products and/or services, or offer to provide us with products and/or services. We may use your information to:
Process a quotation or enquiry that you have requested from us;
Provide you with products and services that you request from us, or information about them where you have asked to be contacted for such purposes;
Carry out our obligations arising from any contracts entered into by you and us;
Seek your views or comments on the services we provide;
Notify you of changes to our services;
Send you communications which you have requested or that may be of legitimate interest to you by post, telephone or other electronic means. These may include information about news, offers, campaigns, or advice and best practice (see the section on ‘Marketing’ below for further information).
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems only for as long as necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
We would like to provide you with information about products and services which we believe to be of legitimate business interest to you and may contact you about these by email. We will only send marketing communications to e-mail addresses that have opted in on our website. We will always give you the opportunity to opt out of receiving marketing communications from us each time we contact you. Also, you can change your marketing preferences at any time by clicking on the ‘unsubscribe’ link in any of our marketing communications or by emailing us at firstname.lastname@example.org.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We may transfer your personal information to allow us to fulfil certain aspects of any service. Where we do this, we insist that any third party data processor adheres to protection of your personal information to at least the same standard as we do and in line with The General Data Protection Regulation (GDPR) (EU) 2016/679.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive marketing communications from us, please contact us using email email@example.com.
We will only contact you for marketing purposes where we genuinely believe there is a legitimate interest in our product or services. We will not contact you for marketing purposes if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email firstname.lastname@example.org.
How you can access and update your information?
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at email@example.com or write to us at The Silver Library, Vineyards Business Centre, 36 Gloucester Avenue, London NW1 7BB. You have the right to ask for a copy of the information we hold about you, and we will not make a charge for providing this information.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it is treated securely using appropriate physical site security, electronic firewall security and encrypted and password protected file servers. We currently do not process or retain any credit card information.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Use of ‘cookies’
It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.
What are cookies?
Cookies are small files containing a short string of numbers and letters placed automatically by a website into the cookie folder in your browser. Cookies are generally used to make a website easier and faster to use. The cookie recognises that a device is or has accessed the website and acts accordingly, (depending on what the cookie is designed to do). Mostly cookies perform mundane, but necessary tasks.
Ensure all parts of the website requested by visitors work correctly and appear quickly.
Alert us whenever a page on the website or the entire website is slow and not working at all.
Analyse how visitors use our website, so that we can continually improve it by adding more information and services and making it easier to navigate and use.
To remember you as a visitor.
To allow visitors to share our website content on social media and with friends.
Consent and cookies
Some cookies used by us are sent to your computer or mobile device as soon as the first page you view on our website is displayed. As a result we infer consent for these and other cookies if you use our website.
No personal information in cookies
None of the cookies we use contain or pass personal, confidential, financial information or any other information that could be used to identify individual visitors to the website.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through our website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Our website may use Google Analytics for our internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.
Changes to this Policy